We offer a 30-day return window from the date you receive your order. To request a return, email ecomahemd@gmail.com with your order number. We will provide the return address and instructions before you send anything back. Items sent without contacting us first may be difficult to identify and process.

For returns under our 30-day policy, items should be unused and in their original condition and packaging, with proof of purchase. This does not limit your statutory rights if an item is faulty, damaged, or not as described.

Damaged, faulty, or incorrect items
Inspect your order when it arrives and contact us promptly if there is a problem. We will explain the available remedy and return arrangements in line with your legal rights.

UK and EU cancellation rights
For eligible online orders delivered to the United Kingdom or European Union, you may cancel within 14 days after receiving the goods without giving a reason. After notifying us, you have a further 14 days to return them. Legal exceptions may apply to certain goods. Sale items have the same statutory rights as full-price items. Gift cards and other excluded items are handled in accordance with applicable law.

Return costs and refunds
We will tell you whether a return label is available and who pays return postage when we respond to your request. For a valid UK or EU cancellation, we will refund eligible payments to the original payment method within 14 days of receiving the returned goods or evidence that you sent them back, as required by law. If an item is faulty, damaged, or not as described, your statutory remedies apply. Your bank may take additional time to show the refund.

For return or refund questions, contact ecomahemd@gmail.com.